Term and Conditions

Last Updated: [Insert Date]

1. Who We Are

Cheap Rugged MTB Store (“we”, “us”, “our”) operates the website ruggedmtb.com, specializing in affordable, durable mountain biking equipment. Our headquarters are located at 3469 Hiddenview Drive, Philadelphia, PA 19115, USA.

2. Your Account Responsibilities

2.1 Account Creation

To purchase from our store, you may need to create an account. You agree to:

• Provide accurate, current information
• Maintain security of your password
• Promptly update any changes to your information

2.2 Prohibited Activities

As part of our trail crew, you agree not to:

• Use false information or impersonate others
• Interfere with website operations
• Attempt unauthorized access to our systems
• Use our site for illegal purposes

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in describing our bike chains, handlebars, stems, tires, tubes, and complete mountain bikes. However, we cannot guarantee colors will match your screen exactly or that every product detail is error-free.

3.2 Product Availability

Like trail conditions, inventory changes frequently. We reserve the right to limit quantities and discontinue products without notice.

3.3 Safety Notice

Mountain biking carries inherent risks. Proper installation and maintenance of all components is your responsibility. We recommend professional assembly for complex components.

4. Ordering & Payment

4.1 Order Acceptance

Your order is an offer to purchase. We accept orders when we ship the product or confirm via email. We may refuse orders due to errors, availability, or suspected fraud.

4.2 Pricing

All prices are in USD. While we check accuracy, errors may occur. If we discover an error, we’ll contact you before processing.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method.

5. Shipping & Delivery

5.1 Shipping Options

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: Orders over $50 via EMS (15-25 business days after dispatch)

5.2 Processing Time

Orders typically process in 1-2 business days. Delivery times begin after dispatch.

5.3 Shipping Limitations

We ship worldwide except to most Asian countries and certain remote areas. You’re responsible for any customs fees or import taxes.

6. Returns & Refunds

6.1 Return Policy

Our “Rugged Return Promise” allows returns within 15 days of delivery if items are:

• Unused
• In original packaging
• With tags attached
• Accompanied by proof of purchase

6.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

• Installed bike tubes
• Bike tires showing trail use
• Products with removed tags or damaged packaging

6.3 Return Process

1. Email [email protected] within 15 days
2. Include order number, items, reason, and preferred resolution
3. Wait for our return instructions (within 24-48 hours)
4. Ship items to our Philadelphia HQ (customer pays unless our error)

6.4 Refunds

After receiving your return:

• Inspection takes 3-5 business days
• Refunds process in 5-10 business days to original payment method

7. Intellectual Property

All content on ruggedmtb.com (logos, text, images) is our property or used with permission. You may not use our materials without written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Cheap Rugged MTB Store shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Privacy

Your privacy matters. Our Privacy Policy explains how we handle your data.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

11. Governing Law

These terms are governed by Pennsylvania law. Any disputes shall be resolved in Philadelphia courts.

12. Contact Us

Questions? Our Philly-based crew is ready to help:

Email: [email protected]
Address: 3469 Hiddenview Drive, Philadelphia, PA 19115, US