Welcome to Cheap Rugged MTB Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Our Philadelphia-based team of MTB enthusiasts is always ready to help at [email protected].
About Our Store
Who is Cheap Rugged MTB Store for?
We cater to value-driven mountain bikers worldwide – from weekend warriors to competitive racers who want quality components without breaking the bank. Our customers appreciate rugged, trail-ready gear delivered fast at budget-friendly prices.
What makes your store different?
We combine speed, affordability, and reliability with our Philadelphia warehouse location, streamlined processing, and partnerships with major carriers (DHL, FedEx, EMS). Our mechanics inspect every component before shipping, and we offer transparent delivery timelines.
Products
What types of products do you sell?
We specialize in mountain bike components and accessories including:
- Bike Chains
- Bike Handlebars
- Bike Stems
- Bike Tires
- Bike Tubes
- Complete Mountain Bikes
Are your products suitable for competitive racing?
Absolutely! Many of our competitive racers trust our components for their reliability and performance. We carry gear that meets the demands of serious trail riding and racing, all while keeping costs manageable.
Shipping & Delivery
What shipping options do you offer?
We provide two shipping methods to suit different needs:
- Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 days after processing (1-2 business days)
- Free Shipping (via EMS on orders over $50): 15-25 days after processing
Do you ship worldwide?
Yes! We serve riders across continents, though some remote areas in Asia and other regions may have extended delivery times or restrictions. If you’re unsure about your location, just email us before ordering.
How can I track my order?
You’ll receive a tracking notification email as soon as your order ships. Our carriers (DHL, FedEx, or EMS) will provide detailed tracking information so you’ll know exactly when to expect delivery.
Returns & Warranty
What is your return policy?
We stand behind every shipment with our 15-day no-questions-asked return policy. If your gear isn’t perfect for any reason, we’ll make it right. Returns must be initiated within 15 days of receiving your order.
How do I initiate a return?
Simply email us at [email protected] with your order number and reason for return. Our Philadelphia-based team will guide you through the simple process.
Who pays for return shipping?
For returns due to our error or defective products, we’ll cover return shipping. For other returns, customers are responsible for return shipping costs unless otherwise arranged.
Payments & Security
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do you offer any discounts?
Yes! Check our weekly flash sales every Tuesday at 9AM EST. Combine these with standard shipping for maximum savings and speed. Also, remember that orders over $50 qualify for free shipping!
Contact & Support
How can I contact your customer service?
Our team of MTB enthusiasts is ready to help at [email protected]. We’re based in Philadelphia and typically respond within 24 hours.
What are your business hours?
Our warehouse operates Monday-Friday, 9AM-5PM EST. Orders placed by 2PM EST on weekdays are processed the same day.
Where are you located?
Our warehouse is at 3469 Hiddenview Drive, Philadelphia, PA 19115, USA. This central location helps us get your gear to you faster!
Still have questions? Don’t hesitate to reach out to our friendly team at [email protected]. We’re riders too, and we’re happy to help you get trail-ready!
Ride Rugged,
The Cheap Rugged MTB Team